/*
 * ZelDesk - Dark Theme CSS
 * Inspired by Zammad Dark Mode
 * 
 * A dark-first design for the IT Supportdesk system
 */

/* =============================================================================
   CSS CUSTOM PROPERTIES (Variables)
   ============================================================================= */

:root {
    /* Primary Colors */
    --color-primary: #3b82f6;
    --color-primary-hover: #2563eb;
    --color-primary-light: rgba(59, 130, 246, 0.1);
    --color-primary-dark: #1d4ed8;
    
    /* Secondary Colors */
    --color-secondary: #6366f1;
    --color-secondary-hover: #4f46e5;
    
    /* Background Colors */
    --bg-primary: #0f172a;
    --bg-secondary: #1e293b;
    --bg-tertiary: #334155;
    --bg-hover: #11223d;
    --bg-active: #475569;
    --bg-card: #1e293b;
    --bg-input: #1e293b;
    --bg-sidebar: #0f172a;
    --bg-modal: #1e293b;
    --bg-dropdown: #1e293b;
    --bg-muted-card: #1e293b69;
    
    /* Text Colors */
    --text-primary: #f1f5f9;
    --text-secondary: #94a3b8;
    --text-tertiary: #64748b;
    --text-muted: #7a8aa0;
    --text-inverse: #0f172a;
    
    /* Border Colors */
    --border-primary: #334155;
    --border-secondary: #475569;
    --border-light: #1e293b;
    --border-focus: var(--color-primary);
    
    /* Status Colors */
    --color-success: #22c55e;
    --color-success-bg: rgba(34, 197, 94, 0.1);
    --color-warning: #f59e0b;
    --color-warning-bg: rgba(245, 158, 11, 0.1);
    --color-danger: #ef4444;
    --color-danger-bg: rgba(239, 68, 68, 0.1);
    --color-info: #0ea5e9;
    --color-info-bg: rgba(14, 165, 233, 0.1);
    
    /* Priority Colors */
    --priority-low: #22c55e;
    --priority-normal: #3b82f6;
    --priority-high: #f59e0b;
    --priority-urgent: #ef4444;
    --priority-critical: #dc2626;
    
    /* Ticket Status Colors */
    --status-open: #22c55e;
    --status-pending: #f59e0b;
    --status-in-progress: #3b82f6;
    --status-on-hold: #8b5cf6;
    --status-resolved: #06b6d4;
    --status-closed: #64748b;
    
    /* Shadows */
    --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.3);
    --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.3), 0 2px 4px -1px rgba(0, 0, 0, 0.2);
    --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.3), 0 4px 6px -2px rgba(0, 0, 0, 0.2);
    --shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.3), 0 10px 10px -5px rgba(0, 0, 0, 0.2);
    
    /* Border Radius */
    --radius-sm: 0.25rem;
    --radius-md: 0.375rem;
    --radius-lg: 0.5rem;
    --radius-xl: 0.75rem;
    --radius-full: 9999px;
    
    /* Spacing */
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    
    /* Transitions */
    --transition-fast: 150ms ease;
    --transition-normal: 200ms ease;
    --transition-slow: 300ms ease;
    
    /* Z-Index */
    --z-dropdown: 1000;
    --z-sticky: 1020;
    --z-fixed: 1030;
    --z-modal-backdrop: 1040;
    --z-modal: 1050;
    --z-popover: 1060;
    --z-tooltip: 1070;
    --z-toast: 1080;

    /* Text / Icon size */
    --icon-size-xs: 0.75rem;
    --icon-size-sm: 1rem;
    --icon-size-md: 1.25rem;
    --icon-size-lg: 1.5rem;
    --icon-size-xl: 1.75rem;
    --icon-size-2xl: 2rem;
}

/* =============================================================================
   RESET & BASE
   ============================================================================= */

*, *::before, *::after {
    box-sizing: border-box;
}

html {
    font-size: 14px;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

body {
    margin: 0;
    padding: 0;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    font-size: 1rem;
    line-height: 1.5;
    color: var(--text-primary);
    background-color: var(--bg-primary);
    min-height: 100vh;
}

/* =============================================================================
   TYPOGRAPHY
   ============================================================================= */

h1, h2, h3, h4, h5, h6 {
    margin: 0 0 var(--spacing-sm);
    font-weight: 600;
    line-height: 1.2;
    color: var(--text-primary);
}

h1 { font-size: 1.875rem; }
h2 { font-size: 1.5rem; }
h3 { font-size: 1.25rem; }
h4 { font-size: 1.125rem; }
h5 { font-size: 1rem; }
h6 { font-size: 0.875rem; }

p {
    /*margin: 0 0 var(--spacing-sm);*/
    color: var(--text-secondary);
}

a {
    color: var(--color-primary);
    text-decoration: none;
    transition: color var(--transition-fast);
}

a:hover {
    color: var(--color-primary-hover);
}

/* =============================================================================
   LAYOUT
   ============================================================================= */

.app-container {
    display: flex;
    /* min-height: 100vh; */
}

/* Sidebar */
.sidebar {
    width: 170px;
    background: var(--bg-sidebar);
    border-right: 1px solid var(--border-primary);
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    z-index: var(--z-fixed);
    transition: transform var(--transition-normal);
}

.sidebar-collapsed {
    width: 64px;
}



.sidebar-logo {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-weight: 700;
    color: var(--text-primary);
    padding-left: 6px;
}

.sidebar-logo img { height: 32px; width: auto; }
.sidebar-logo .logo-text { font-weight: 700; font-size: 1.8rem; color: var(--text-primary); }

/* Prevent underlines on all sidebar links */
.sidebar a,
.sidebar-nav a,
.sidebar-nav-item,
.recent-ticket-item {
    text-decoration: none !important;
}
.sidebar a:hover,
.sidebar-nav a:hover,
.sidebar-nav-item:hover,
.recent-ticket-item:hover {
    text-decoration: none !important;
}

.sidebar-nav { flex: 1; overflow-y: auto; }

.sidebar-nav-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs) var(--spacing-sm);
    color: var(--text-secondary);
    transition: all var(--transition-fast);
    cursor: pointer;
    border-left: 3px solid transparent;
}

.sidebar-nav-item:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
    text-decoration: none;
}

.sidebar-nav-item.active {
    background: var(--color-primary-light);
    color: var(--color-primary);
    border-left-color: var(--color-primary);
}

.sidebar-nav-item i {
    width: 20px;
    text-align: center;
}

.sidebar-section-title {
    padding: var(--spacing-md) var(--spacing-sm) var(--spacing-sm);
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    color: var(--text-muted);
    letter-spacing: 0.05em;
}

/* Recent Tickets Section (Mini-toast style - title only, compact) */
.sidebar-recent-tickets {
    border-top: 1px solid var(--border-primary);
    margin-top: auto;
    max-height: 600px;
    overflow-y: auto;
}

.recent-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding: 0;
}

.recent-ticket-item {
    display: flex;
    align-items: stretch;
    gap: 0;
    padding: 0;
    cursor: pointer;
    transition: all 0.15s;
    background: var(--bg-card, #1e1e1e);
    overflow: hidden;
    text-decoration: none;
    margin: 0;
    border-radius: 0;
    min-height: 22px;
}

.recent-ticket-item:hover {
    background: var(--bg-hover);
}

.recent-ticket-item.closed {
    opacity: 0.6;
}

.recent-ticket-status {
    width: 4px;
    flex-shrink: 0;
    border-radius: 0;
}

.recent-ticket-status.status-open { background: var(--status-open); }
.recent-ticket-status.status-pending { background: var(--status-pending); }
.recent-ticket-status.status-in-progress { background: var(--status-in-progress); }
.recent-ticket-status.status-on-hold { background: var(--status-on-hold); }
.recent-ticket-status.status-resolved { background: var(--status-resolved); }
.recent-ticket-status.status-closed { background: var(--status-closed); }




.recent-ticket-info {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    padding: 6px 10px;
}

/* Hide ticket number - show only title */
.recent-ticket-number { display: none; }

.recent-ticket-subject {
    font-size: 0.75rem;
    font-weight: 500;
    color: var(--text-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Sidebar Header with Logo and Notifications */
.sidebar-header {
    padding: var(--spacing-xs) var(--spacing-md);
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-top: 5px;
    padding-bottom: 6px;
    gap: 8px;
}


/* Sidebar Search */
.sidebar-search { /*padding: var(--spacing-md) var(--spacing-md);*/ position: relative; }
.sidebar-search input {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-sm);
    padding-left: 6px;
    background: var(--bg-input);
    border: 0px solid var(--border-primary);
    border-bottom: 1px solid var(--border-primary);
    /*border: 1px solid var(--border-primary);*/
    /*border-radius: var(--radius-md);*/
    color: var(--text-primary);
    font-size: 0.85rem;
}
.sidebar-search input::placeholder { color: var(--text-secondary); }
.sidebar-search input:focus { outline: none; border-color: var(--color-primary); }

.sidebar-notifications { position: relative; cursor: pointer; }
.sidebar-notifications .notification-icon { font-size: 1.8rem; }
.sidebar-notifications .notification-count {
    position: absolute;
    top: -6px;
    right: -6px;
    background: var(--color-danger);
    color: white;
    font-size: 0.65rem;
    font-weight: 600;
    min-width: 16px;
    height: 16px;
    border-radius: var(--radius-full);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
}

.sidebar-search-results {
    position: absolute;
    left: 0;
    right: 0;
    top: calc(100% + 6px);
    box-shadow: 0 12px 30px rgba(0,0,0,0.35);
    max-height: 1200px;
    min-height: 120px;
    min-width: 100%;
    max-width: none;
    width: 100%;
    white-space: nowrap;
    overflow-y: auto;
    z-index: 1200;
    display: none;
    background: var(--bg-secondary);
    border: 1px solid var(--border-primary);
    border-radius: 8px;
    /*padding: 8px 10px;*/
    font-size: 0.85rem;
    color: var(--text-secondary);
}
.sidebar-search-results.show {
    display: block;
}



/* Notification Dropdown */
.notification-dropdown {
    position: absolute;
    top: 100%;
    margin-top: var(--spacing-sm);
    width: 320px;
    background: var(--bg-dropdown);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all var(--transition-fast);
    z-index: var(--z-dropdown);
}

.notification-dropdown.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.notification-dropdown-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--border-primary);
}

.notification-dropdown-header h4 {
    margin: 0;
    font-size: 0.875rem;
    font-weight: 600;
}

.notification-list {
    max-height: 680px;
    overflow-y: auto;
}

.notification-empty {
    padding: var(--spacing-lg);
    text-align: center;
    color: var(--text-tertiary);
    font-size: 0.875rem;
}

.notification-item {
    display: flex;
    gap: 10px;
    padding: var(--spacing-sm) var(--spacing-md);
    border-bottom: 1px solid var(--border-primary);
    cursor: pointer;
    transition: background var(--transition-fast);
}

.notification-item:hover {
    background: var(--bg-hover);
}

.notification-item:last-child {
    border-bottom: none;
}

.notification-item--security {
    border-left: 3px solid var(--color-danger, #ef4444);
    background: color-mix(in srgb, var(--color-danger, #ef4444) 8%, transparent);
}

.notification-item--security .notification-type-icon {
    color: var(--color-danger, #ef4444);
}

.notification-item.unread {
    background: rgba(59, 130, 246, 0.08);
    border-left: 3px solid var(--accent-color);
}

.notification-item.read {
    opacity: 0.7;
}

.notification-item .notification-icon {
    font-size: 1rem;
    flex-shrink: 0;
    width: 24px;
    text-align: center;
}

.notification-item-content {
    display: flex;
    flex-direction: column;
    gap: 2px;
    flex: 1;
    min-width: 0;
}

.notification-item-title,
.notification-title {
    font-size: 0.85rem;
    font-weight: 500;
    color: var(--text-primary);
}

.notification-item-message {
    font-size: 0.75rem;
    color: var(--text-secondary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.notification-item-time,
.notification-time {
    font-size: 0.65rem;
    color: var(--text-tertiary);
    flex-shrink: 0;
}

.notification-meta {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 4px;
    flex-shrink: 0;
    min-width: 1.75rem;
}

.notification-dismiss {
    appearance: none;
    border: none;
    background: transparent;
    padding: 0;
    margin: 0;
    width: 1.1rem;
    height: 1.1rem;
    line-height: 1;
    font-size: 0.7rem;
    color: var(--text-tertiary, #9ca3af);
    cursor: pointer;
    border-radius: 3px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    opacity: 0.75;
    transition: color 0.12s ease, opacity 0.12s ease;
}

.notification-dismiss:hover,
.notification-item:hover .notification-dismiss:hover {
    color: var(--color-danger, #ef4444);
    opacity: 1;
}

.notification-type-icon {
    font-size: 1rem;
    flex-shrink: 0;
    width: 24px;
    text-align: center;
    align-content: center;
}

.notification-content {
    flex: 1;
    min-width: 0;
}

.notification-ticket {
    font-size: 0.7rem;
    color: var(--color-primary);
    font-weight: 500;
}


/* Icons */
icon-xs { font-size: var(--icon-size-xs)!important; }
icon-sm { font-size: var(--icon-size-sm)!important; }
icon-md { font-size: var(--icon-size-md)!important; }
icon-lg { font-size: var(--icon-size-lg)!important; }
icon-xl { font-size: var(--icon-size-xl)!important; }
icon-2xl { font-size: var(--icon-size-2xl)!important; }   



/* Sidebar Footer - ZelDesk style Updated */
.sidebar-footer-icons { display: flex; align-items: center; gap: var(--spacing-xs); width:100%; justify-content: space-between; }
.sidebar-footer-icon {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: var(--radius-md);
    color: var(--text-tertiary);
    background: transparent;
    border: none;
    padding: 0;
    margin: 0;
    cursor: pointer;
    transition: all var(--transition-fast);
    box-sizing: border-box;
}
.sidebar-footer-icon:hover { background: var(--bg-hover); color: var(--text-primary); }
.sidebar-footer-icon.active { color: var(--color-primary); background: var(--color-primary-light); }
.sidebar-footer-icon svg { flex-shrink: 0; }
.sidebar-footer-add { color: var(--color-success); }
.sidebar-footer-add:hover { background: var(--color-success-bg); color: var(--color-success); }
.sidebar-footer {
    padding: var(--spacing-sm) var(--spacing-xs);
    border-top: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.sidebar-footer-bar {
    padding: var(--spacing-sm) var(--spacing-md);
    border-top: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.sidebar-new-ticket { flex: 1; }

/* Profile Dropdown */
.profile-dropdown {
    position: fixed;
    bottom: 53px;
    left: 1px;
    width: 248px;
    background: var(--bg-dropdown);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    opacity: 0;
    visibility: hidden;
    transform: translateY(10px);
    transition: all var(--transition-fast);
    z-index: calc(var(--z-dropdown) + 100);
}

/* Position for footer-profile (left-aligned in sidebar) 
.sidebar-footer-profile .profile-dropdown,
.sidebar-footer-icons .profile-dropdown {
    left: 5px;
    bottom: 53px;
}*/

.profile-dropdown.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.profile-dropdown-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm);
}

.profile-info {
    flex: 1;
    min-width: 0;
}

.profile-name {
    font-weight: 600;
    font-size: 1rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.profile-email {
    font-size: 0.875rem;
    color: var(--text-tertiary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.profile-dropdown-divider {
    height: 1px;
    background: var(--border-primary);
    margin: var(--spacing-xs) 0;
}

.profile-dropdown-item {
    display: flex;
    align-items: center;
    gap: 11px;
    padding: var(--spacing-sm) var(--spacing-md);
    color: var(--text-secondary);
    font-size: 1rem;
    transition: all var(--transition-fast);
}

/* Profile menu icons (Profile settings, Sign out) - 33% larger */
.profile-menu-icon {
    font-size: 1.33em;
    font-style: normal;
    line-height: 1;
}

.profile-dropdown-item:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.profile-dropdown-item-danger:hover {
    background: var(--color-danger-bg);
    color: var(--color-danger);
}

/* Main Content */
.main-content {
    flex: 1;
    margin-left: var(--sidebar-width, 180px);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* Top Bar */
.topbar {
    height: 53px;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 var(--spacing-md);
    position: sticky;
    top: 0;
    z-index: var(--z-sticky);
}

/* Page-level topbars (settings, accounting) must stay below the fixed global webkit topbar. */
.app-container .main-content > .topbar {
    top: var(--topbar-height, 56px);
    z-index: 90;
}

/* Topbar Tabs (Overview buttons) */
.topbar-tabs {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    height: 100%;
}

.topbar-tab {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--bg-tertiary);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-fast);
    white-space: nowrap;
    position: relative;
    overflow: hidden;
}

.topbar-tab::before {
    content: '';
    position: absolute;
    inset: 0 auto 0 0;
    width: 3px;
    background: var(--overview-color, transparent);
}

.topbar-tab .tab-icon {
    font-size: 1rem;
}

.topbar-tab .tab-label {
    overflow: hidden;
    text-overflow: ellipsis;
}

.loading-tabs {
    color: var(--text-muted);
    font-size: 0.85rem;
    padding: var(--spacing-sm);
}

.topbar-tab:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.topbar-tab.active {
    background: var(--color-primary);
    border-color: var(--color-primary);
    color: white;
}

.topbar-left {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.ticket-overview-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    border-radius: 999px;
    border: 1px solid var(--border-primary);
    background: rgba(148, 163, 184, 0.1);
    color: var(--text-secondary);
    font-size: 0.78rem;
}

.ticket-overview-pill.is-accent {
    border-color: color-mix(in srgb, var(--overview-color, var(--color-primary)) 45%, transparent);
    background: color-mix(in srgb, var(--overview-color, var(--color-primary)) 15%, transparent);
    color: var(--text-primary);
}

.topbar-right {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.topbar-search {
    position: relative;
}

.topbar-search input {
    width: 300px;
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--bg-input);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    color: var(--text-primary);
    font-size: 0.875rem;
    transition: all var(--transition-fast);
}

.topbar-search input::placeholder {
    color: var(--text-secondary);
    opacity: 0.8;
}

.topbar-search input:focus {
    outline: none;
    border-color: var(--border-focus);
    box-shadow: 0 0 0 3px var(--color-primary-light);
}

.topbar-search i {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-tertiary);
}

/* Page Content */
.page-content {
    flex: 1;
    padding: var(--spacing-xs);
}

.page-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-lg);
}

.page-title {
    font-size: 1.5rem;
    font-weight: 600;
    margin: 0;
}

/* =============================================================================
   CARDS
   ============================================================================= */

.card {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
}

.card-header {
    /* padding: var(--spacing-md) var(--spacing-lg); */
    padding: 0px 0px 12px 0px;
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.card-title {
    font-size: 1rem;
    font-weight: 600;
    margin: 0;
}

.card-body {
    padding: var(--spacing-md);
}

.card-footer {
    padding: var(--spacing-md) var(--spacing-lg);
    border-top: 1px solid var(--border-primary);
    background: var(--bg-tertiary);
    border-radius: 0 0 var(--radius-lg) var(--radius-lg);
}

/* =============================================================================
   BUTTONS
   ============================================================================= */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.875rem;
    font-weight: 500;
    /* line-height: 1.5; */
    border: 1px solid transparent;
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all var(--transition-fast);
    text-decoration: none;
    white-space: nowrap;
}

.btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.btn-primary {
    background: var(--color-primary);
    color: white;
    border-color: var(--color-primary);
}

.btn-primary:hover:not(:disabled) {
    background: var(--color-primary-hover);
    border-color: var(--color-primary-hover);
}

.btn-secondary {
    background: var(--bg-tertiary);
    color: var(--text-primary);
    border-color: var(--border-secondary);
}

.btn-secondary:hover:not(:disabled) {
    background: var(--bg-hover);
}

.btn-danger {
    background: var(--color-danger);
    color: white;
    border-color: var(--color-danger);
}

.btn-danger:hover:not(:disabled) {
    background: #dc2626;
}

.btn-success {
    background: var(--color-success);
    color: white;
    border-color: var(--color-success);
}

.btn-ghost {
    background: transparent;
    color: var(--text-secondary);
    border-color: transparent;
}

.btn-ghost:hover:not(:disabled) {
    background: var(--bg-hover);
    color: var(--text-primary);
}

/* Native file inputs — dark theme (global) */
input[type="file"],
input[type="file"].form-input,
input[type="file"].form-control {
    color: var(--text-secondary);
    background: var(--bg-tertiary);
    border: 1px solid var(--border-secondary);
    border-radius: var(--radius-md);
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.8125rem;
    cursor: pointer;
    max-width: 100%;
}

input[type="file"]::file-selector-button {
    margin-right: var(--spacing-md);
    padding: 0.35rem 0.75rem;
    border: 1px solid var(--border-secondary);
    border-radius: var(--radius-sm);
    background: var(--bg-secondary);
    color: var(--text-primary);
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    transition: background var(--transition-fast), border-color var(--transition-fast);
}

input[type="file"]::file-selector-button:hover {
    background: var(--bg-hover);
    border-color: var(--color-primary);
}

input[type="file"]:hover {
    border-color: var(--border-focus);
}

input[type="file"]:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: 0 0 0 3px var(--color-primary-light);
}

.btn-superghost {
    background: transparent;
    color: var(--text-secondary);
    border-color: transparent;
}

.btn-superghost:hover:not(:disabled) {
    background: transparent;
    color: var(--text-primary);
}

.btn-sm {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 0.75rem;
}

.btn-md {
    padding: 6px 8px;
    font-size: 0.875rem;
}

.btn-xs {
    padding: 2px 6px;
    font-size: 0.65rem;
}

.btn-lg {
    padding: var(--spacing-md) var(--spacing-lg);
    font-size: 1rem;
}

.btn-icon {
    padding: var(--spacing-sm);
    width: 36px;
    height: 36px;
}

.btn-onlyicon {
    display: inline-flex;
    padding: 0px !important;
    font-size: 1.5rem;
    background: transparent;
    color: white;
    border-color: transparent;
    border:none;
    cursor:pointer;
    text-decoration: none;
    justify-content: center;
    align-items: center;
}

.btn-onlyicon-md {
    display: inline-flex;
    padding: 0px !important;
    font-size: 1rem;
    background: transparent;
    color: white;
    border-color: transparent;
    border:none;
    cursor:pointer;
    text-decoration: none;
    justify-content: center;
    align-items: center;
}

/* =============================================================================
   FORMS
   ============================================================================= */

.form-group {
    margin-bottom: var(--spacing-md);
}

.form-label {
    display: block;
    margin-bottom: var(--spacing-xs);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-secondary);
}

.form-label-required::after {
    content: " *";
    color: var(--color-danger);
}

.form-input,
.form-select,
.form-textarea {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--bg-primary);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-size: 0.875rem;
    transition: all var(--transition-fast);
}

.form-input-sm,
.form-select-sm,
.form-textarea-sm {
    padding: var(--spacing-sm) var(--spacing-sm) !important;
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
    outline: none;
    border-color: var(--border-focus);
    box-shadow: 0 0 0 3px var(--color-primary-light);
}

.form-input::placeholder {
    color: var(--text-tertiary);
}

.form-input:disabled {
    background: var(--bg-tertiary);
    cursor: not-allowed;
}

.form-select {
    appearance: none;
    background-image:
        linear-gradient(45deg, transparent 50%, var(--text-secondary) 50%),
        linear-gradient(135deg, var(--text-secondary) 50%, transparent 50%);
    background-repeat: no-repeat;
    background-position:
        calc(100% - 14px) calc(50% - 1px),
        calc(100% - 9px) calc(50% - 1px);
    background-size: 5px 5px, 5px 5px;
    padding-right: 30px !important;
    padding-left: 8px !important;
}

.form-input[type="date"],
.form-input[type="datetime-local"],
.form-input[type="time"],
.form-input[type="month"],
.form-input[type="week"] {
    min-height: 34px;
}

.form-input[type="date"]::-webkit-calendar-picker-indicator,
.form-input[type="datetime-local"]::-webkit-calendar-picker-indicator,
.form-input[type="time"]::-webkit-calendar-picker-indicator,
.form-input[type="month"]::-webkit-calendar-picker-indicator,
.form-input[type="week"]::-webkit-calendar-picker-indicator {
    cursor: pointer;
    opacity: 0.78;
    filter: var(--native-picker-filter, invert(74%) sepia(9%) saturate(278%) hue-rotate(176deg) brightness(90%) contrast(90%));
}

:root[data-theme="light"],
:root[data-theme="zelgrey"] {
    --native-picker-filter: invert(24%) sepia(12%) saturate(717%) hue-rotate(176deg) brightness(95%) contrast(90%);
}

.form-textarea {
    min-height: 100px;
    resize: vertical;
}

.form-checkbox,
.form-radio {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    cursor: pointer;
}

.form-checkbox input,
.form-radio input {
    width: 16px;
    height: 16px;
    accent-color: var(--color-primary);
}

.form-help {
    margin-top: var(--spacing-xs);
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.form-error {
    margin-top: var(--spacing-xs);
    font-size: 0.75rem;
    color: var(--color-danger);
}

/* =============================================================================
   TABLES
   ============================================================================= */

.table-container {
    overflow-x: auto;
}

.table {
    width: 100%;
    border-collapse: collapse;
}

.table th,
.table td {
    padding: var(--spacing-sm) var(--spacing-md);
    text-align: left;
    border-bottom: 1px solid var(--border-primary);
}

.table th {
    font-weight: 600;
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-secondary);
    background: var(--bg-tertiary);
}

.table tr:hover {
    background: var(--bg-hover);
}

.table-row-clickable {
    cursor: pointer;
}

.table-checkbox {
    width: 40px;
}

/* =============================================================================
   TICKETS
   ============================================================================= */

.ticket-list {
    display: flex;
}

.ticket-status-open {
    background: var(--color-success-bg);
    color: var(--status-open);
}

.ticket-status-pending {
    background: var(--color-warning-bg);
    color: var(--status-pending);
}

.ticket-status-in-progress {
    background: var(--color-info-bg);
    color: var(--status-in-progress);
}

.ticket-status-closed {
    background: var(--bg-tertiary);
    color: var(--status-closed);
}

.ticket-priority {
    width: 4px;
    height: 40px;
    border-radius: 2px;
    flex-shrink: 0;
}

.ticket-priority-low { background: var(--priority-low); }
.ticket-priority-normal { background: var(--priority-normal); }
.ticket-priority-high { background: var(--priority-high); }
.ticket-priority-urgent { background: var(--priority-urgent); }
.ticket-priority-critical { background: var(--priority-critical); }

/* Ticket Detail View */
.ticket-detail {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: var(--spacing-lg);
    height: calc(100vh - 120px);
}

.ticket-conversation {
    display: flex;
    flex-direction: column;
    background: var(--bg-card);
    overflow: hidden;
}

.ticket-conversation-header {
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--border-primary);
}

.ticket-conversation-messages {
    flex: 1;
    overflow-y: auto;
    padding: var(--spacing-lg);
}

:root {
    --ticket-msg-gap-x: 10px;
    --ticket-msg-gap-y: 4px;
    --ticket-msg-author-shift: -1px;
    --ticket-msg-badge-shift: -1px;
    --ticket-msg-time-shift: 0px;
    --ticket-msg-block-offset: 0px;
}

.ticket-message {
    margin-bottom: var(--spacing-sm);
    position: relative;
}

.ticket-detail-layout .ticket-message-header {
    margin-bottom: 0;
}

.ticket-message-author-block {
    display: flex;
    flex-direction: row;
    flex-wrap: wrap;
    align-items: center;
    column-gap: var(--ticket-msg-gap-x, 10px);
    row-gap: var(--ticket-msg-gap-y, 4px);
    margin-top: var(--ticket-msg-block-offset, 0px);
}

.ticket-message-avatar {
    width: 32px;
    height: 32px;
    min-width: 32px;
    min-height: 32px;
    border-radius: 50%;
    background: var(--bg-tertiary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.90rem;
    color: var(--text-secondary);
    flex-shrink: 0;
}


.ticket-message-author {
    font-weight: 500;
    color: var(--text-primary);
    margin: 0;
    position: relative;
    top: 0px;
    line-height: 1.25;
    display: inline-flex;
    align-items: center;
}

.ticket-message-badges {
    position: relative;
    display: inline-flex;
    align-items: center;
    min-width: 0;
    top: 0;
    bottom: 0;
}

.ticket-message-time {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin: 0;
    position: absolute;
    left: 50%;
    transform: translate(-50%, var(--ticket-msg-time-shift, 0px));
    white-space: nowrap;
    pointer-events: none;
    line-height: 1;
    display: inline-flex;
    align-items: center;
    z-index: 1;
}

.ticket-message-recipients {
    font-size: 0.7rem;
    color: var(--text-tertiary);
    opacity: 0;
    transition: opacity var(--transition-fast);
}

.ticket-message-body {
    position: relative;
    background: var(--bg-tertiary);
    border-radius: 0rem 0rem 0.85rem 0.85rem;
    color: var(--text-secondary);
    overflow-wrap: break-word;
    word-break: break-word;
}

.ticket-message-body-content {
    position: relative;
    border-radius: 10px 10px 12px 16px;
}

.ticket-message-body.is-collapsed .ticket-message-body-content {
    max-height: 25rem;
    overflow: hidden;
}

.ticket-message-body.is-collapsed .ticket-message-body-content::after {
    content: '';
    position: absolute;
    left: 0;
    right: 0;
    bottom: 0;
    height: 72px;
    background: linear-gradient(to bottom, rgba(0, 0, 0, 0), var(--bg-tertiary));
    pointer-events: none;
}

.ticket-message-expand-btn {
    position: absolute;
    right: 12px;
    bottom: 10px;
    z-index: 3;
    border: 1px solid var(--border-primary);
    background: var(--bg-secondary);
    color: var(--text-secondary);
    border-radius: 999px;
    padding: 3px 10px;
    font-size: 0.72rem;
    line-height: 1.2;
    cursor: pointer;
    transition: all var(--transition-fast);
}

.ticket-message-expand-btn:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.ticket-message-header-extended {
    display: none;
    position: relative;
    background: #101c2f;
    border-bottom: 1px solid var(--border-primary);
    padding: 8px 12px;
    margin: 0px 0px -3px 0px;
    border-radius: var(--radius-sm);
    font-size: 0.85rem;
    color: var(--text-secondary);
    z-index: 2;
    line-height: 1rem;
}

.ticket-message .ticket-message-actions {
    opacity: 0;
    transition: opacity var(--transition-fast);
}

.ticket-message:hover .ticket-message-actions {
    opacity: 1;
}

.ticket-message:hover .ticket-message-recipients {
    opacity: 1;
}

.attachments-popover-panel {
    position: absolute;
    left: 0;
    right: 0;
    top: 0;
    margin: 0;
    background: var(--bg-primary);
    border: 1px solid var(--border-primary);
    padding: 10px;
    max-height: 320px;
    min-height: 100px;
    overflow-y: auto;
    display: none;
    z-index: 1000;
    transform: translateY(-100%);
    opacity: 0;
    transition: transform 0.15s ease, opacity 0.15s ease;
}

.attachments-popover-panel.show {
    display: block;
    transform: translateY(-100%);
    opacity: 1;
}

#image-viewer-image {
    transition: transform 0.2s ease;
    cursor: zoom-in;
}

#image-viewer-image.zoomed {
    transform: scale(1.6);
    cursor: zoom-out;
}

#image-viewer-modal .modal-body {
    overflow: auto;
}

.attachments-popover-header {
    font-weight: 600;
    margin-bottom: 8px;
}

.attachments-popover-list {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.attachments-popover-row {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.25rem 0.35rem;
    border-radius: 0.35rem;
    background: var(--bg-secondary);
    min-width: 0;
}

.attachments-popover-row__main {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex: 1 1 auto;
    min-width: 0;
    border: 0;
    background: transparent;
    color: var(--text-secondary);
    cursor: pointer;
    font: inherit;
    text-align: left;
    padding: 0;
}

.attachments-popover-row__main:hover .attachments-popover-row__name {
    color: var(--text-primary);
    text-decoration: underline;
}

.attachments-popover-row__icon {
    flex-shrink: 0;
    width: 1.1rem;
    text-align: center;
}

.attachments-popover-row__name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    min-width: 0;
}

.attachments-popover-row__size {
    flex-shrink: 0;
    color: var(--text-muted, var(--text-tertiary));
    font-size: 0.75rem;
    white-space: nowrap;
}

.attachments-popover-row__download {
    flex-shrink: 0;
    appearance: none;
    border: 0;
    background: transparent;
    color: var(--text-muted, var(--text-tertiary));
    cursor: pointer;
    opacity: 0;
    padding: 0.2rem 0.4rem;
    border-radius: 0.25rem;
    transition: opacity 0.12s ease, color 0.12s ease, background 0.12s ease;
}

.attachments-popover-row:hover .attachments-popover-row__download,
.attachments-popover-row:focus-within .attachments-popover-row__download {
    opacity: 1;
}

.attachments-popover-row__download:hover {
    color: var(--text-primary);
    background: var(--bg-tertiary);
}

.reply-attachments-list {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
}

.attachment-chip {
    background: var(--bg-tertiary);
    border-radius: 999px;
    padding: 4px 8px;
    font-size: 0.75rem;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.attachment-chip .chip-remove {
    background: transparent;
    border: none;
    color: var(--text-tertiary);
    cursor: pointer;
}

.multi-input {
    position: relative;
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 8px;
    border: 1px solid var(--border-primary);
    border-radius: 10px;
    background: var(--bg-input, #0f172a);
}

.multi-input .form-input {
    border: none;
    outline: none;
    padding: 6px 8px;
    min-width: 180px;
    background: transparent;
}

.multi-chips {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
}

.multi-chip {
    background: var(--bg-tertiary);
    border-radius: 999px;
    padding: 4px 8px;
    font-size: 0.75rem;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.multi-chip button {
    background: transparent;
    border: none;
    color: var(--text-tertiary);
    cursor: pointer;
}

.multi-dropdown {
    position: absolute;
    left: 0;
    right: 0;
    top: 100%;
    background: var(--bg-primary);
    border: 1px solid var(--border-primary);
    border-radius: 8px;
    margin-top: 4px;
    max-height: 200px;
    overflow-y: auto;
    display: none;
    z-index: 1000;
}

.multi-dropdown.show {
    display: block;
}

.multi-option {
    padding: 8px 10px;
    cursor: pointer;
}

.multi-option:hover {
    background: var(--bg-hover);
}

.metrics-tooltip {
    position: fixed;
    background: rgba(15, 23, 42, 0.95);
    color: #e2e8f0;
    border: 1px solid rgba(148, 163, 184, 0.3);
    padding: 6px 8px;
    border-radius: 8px;
    font-size: 12px;
    pointer-events: none;
    opacity: 0;
    transition: opacity 0.1s ease;
    z-index: 2000;
}

.metrics-tooltip.show {
    opacity: 1;
}



.ticket-message-header-extended.show {
    display: block;
}

.ticket-message-actions .btn-text {
    position: relative;
    top: 1px;
}
.quick-section {
    padding: 4px 8px 10px 4px;
    border-bottom: 1px solid var(--border-primary);
}

.quick-section:last-child { border-bottom: none; }

.quick-title {
    margin: 3px 0 2px 4px;
    font-size: 0.75rem;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.075em;
    color: var(--text-muted);
}

.quick-item {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding: 6px 8px;
    border-radius: 6px;
    color: var(--text-primary);
    text-decoration: none;
}

.quick-item--single-line {
    flex-direction: row;
    align-items: center;
    gap: 0;
}

.quick-item--single-line .quick-item-label {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.quick-item-label {
    font-size: 0.85rem;
    font-weight: 500;
    color: var(--text-primary);
}

.quick-item-meta {
    font-size: 0.75rem;
    color: var(--text-secondary);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.quick-title i {
    margin-right: 6px;
    opacity: 0.7;
}

.quick-search-all {
    display: block;
    padding: 10px 12px;
    border-top: 1px solid var(--border-primary);
    font-size: 0.8rem;
    font-weight: 500;
    color: var(--color-primary, var(--accent-blue));
    text-decoration: none;
}

.quick-search-all:hover {
    background: var(--bg-hover);
}

.zel-topbar-search {
    position: relative;
    width: 20rem;
    transition: width 0.25s ease, border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}

.zel-topbar-search:focus-within,
.zel-topbar-search.is-expanded {
    width: 30rem;
}

.quick-item:hover {
    background: var(--bg-hover);
    color: white;
}

.quick-empty {
    padding: 10px;
    color: var(--text-muted);
}

.list-card {
    background: var(--bg-primary);
    border: 1px solid var(--border-primary);
    border-radius: 10px;
    padding: 8px;
}

.list-row {
    display: flex;
    gap: 8px;
    padding: 6px 4px;
    border-bottom: 1px solid var(--border-primary);
}

.list-row:last-child {
    border-bottom: none;
}

.pinned-panel {
    position: absolute;
    right: 16px;
    top: 64px;
    background: var(--bg-primary);
    border: 1px solid var(--border-primary);
    border-radius: 10px;
    box-shadow: 0 10px 30px rgba(0,0,0,0.35);
    padding: 10px;
    min-width: 320px;
    max-height: 300px;
    overflow-y: auto;
    display: none;
    z-index: 1000;
}

.pinned-panel.show {
    display: block;
}

.pinned-item {
    padding: 8px;
    border-radius: 8px;
    background: var(--bg-tertiary);
    margin-bottom: 6px;
    cursor: pointer;
}

.pinned-empty {
    color: var(--text-tertiary);
}

.ticket-message-actions .btn {
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.ticket-message-actions .btn:hover {
    color: var(--color-primary);
    /* background: var(--bg-hover); */
    background: transparent;
}

/* .ticket-message-internal { } */

.ticket-detail-layout .ticket-message-internal .ticket-message-body {
    /* body tint handled per-type on .ticket-message-article */
}

/* Reply Box */
.ticket-reply-box {
    border-top: 1px solid var(--border-primary);
    padding: var(--spacing-md);
}

.ticket-reply-tabs {
    display: flex;
    gap: var(--spacing-xs);
    margin-bottom: var(--spacing-sm);
}

.ticket-reply-tab {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 0.75rem;
    background: transparent;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.ticket-reply-tab:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.ticket-reply-tab.active {
    background: var(--bg-tertiary);
    color: var(--text-primary);
}

.ticket-reply-tab[data-type="internal"].active {
    background: var(--color-warning-bg);
    color: var(--color-warning);
}

/* Reply recipients — compact single row (70% To / 30% CC) */
.reply-recipients {
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border-primary);
    padding: 0;
    flex-shrink: 0;
    min-height: 30px;
}

.reply-recipients-row {
    display: flex;
    align-items: stretch;
    min-height: 2.286rem;
}

.reply-recipient-field {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 3px var(--spacing-sm);
    min-width: 0;
    min-height: 2.286rem;
}

.reply-recipient-field--to {
    flex: 0 0 70%;
    border-right: 1px solid var(--border-primary);
}

.reply-recipient-field--cc {
    flex: 0 0 30%;
}

.reply-recipient-field .reply-recipient-label,
.reply-recipient-row label {
    width: auto;
    min-width: 20px;
    font-size: 0.72rem;
    color: var(--text-secondary);
    font-weight: 600;
    padding: 0;
}

.reply-recipient-input {
    flex: 1 1 40px;
    min-width: 0;
    padding: 2px 0;
    font-size: 0.8rem;
    background: transparent;
    border: none;
    color: var(--text-primary);
}

.reply-recipient-chip {
    background: var(--color-primary-alpha, rgba(59, 130, 246, 0.15));
    color: var(--color-primary, #3b82f6);
}

.reply-recipient-dropdown {
    background: var(--bg-secondary);
    border-color: var(--border-primary);
}

.reply-recipient-option:hover {
    background: var(--bg-hover);
}

.reply-type-selector {
    display: flex;
    gap: 2px;
    margin-top: var(--spacing-sm);
    padding-top: var(--spacing-sm);
    border-top: 1px solid var(--border-primary);
}

.reply-type-btn {
    flex: 1;
    padding: var(--spacing-xs);
    font-size: 0.7rem;
    background: var(--bg-tertiary);
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.reply-type-btn:first-child {
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
}

.reply-type-btn:last-child {
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}

.reply-type-btn:hover {
    background: var(--bg-hover);
}

.reply-type-btn.active {
    background: var(--color-primary);
    color: white;
}

.reply-type-btn[data-reply-mode="forward"].active {
    background: var(--color-info);
}

.ticket-reply-editor:not(.ticket-reply-editor--external-toolbar) {
    min-height: 120px;
    background: var(--bg-input);
}

.ticket-reply-editor.internal-mode:not(.ticket-reply-editor--external-toolbar) {
    border-color: var(--color-warning);
    background: var(--color-warning-bg);
}

.ticket-reply-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.ticket-reply-tools {
    display: flex;
    gap: var(--spacing-xs);
}

/* Email body display */
.email-body {
    line-height: 1.6;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

.email-body p {
    margin: 0 0 0.5em 0;
}

.email-body img {
    max-width: 100%;
    height: auto;
    border-radius: var(--radius-sm);
}

.email-body a {
    color: var(--color-primary);
    text-decoration: underline;
}

.email-body blockquote {
    border-left: 3px solid var(--border-primary);
    margin: 0.5em 0;
    padding-left: 1em;
    color: var(--text-secondary);
}

/* Ticket Sidebar */
.ticket-sidebar {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.ticket-sidebar-card {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    padding: var(--spacing-md);
}

.ticket-sidebar-card.collapsible-section {
    padding: var(--spacing-sm) var(--spacing-md);
}

.ticket-sidebar-card .collapsible-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    cursor: pointer;
    padding: var(--spacing-xs) 0;
}

.ticket-sidebar-card .collapsible-title {
    flex: 1;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-tertiary);
    transition: color var(--transition-fast);
}

.ticket-sidebar-card .collapsible-header:hover .collapsible-title {
    color: var(--text-secondary);
}

.ticket-sidebar-card .collapsible-arrow {
    width: 10px;
    height: 10px;
    display: inline-block;
    flex-shrink: 0;
    border: none;
    background: none;
    position: relative;
}

.ticket-sidebar-card .collapsible-arrow::after {
    content: '';
    position: absolute;
    top: 2px;
    left: 2px;
    width: 5px;
    height: 5px;
    border-right: 1.5px solid var(--text-tertiary);
    border-bottom: 1.5px solid var(--text-tertiary);
    transform: rotate(45deg);
    transition: transform 0.15s ease;
}

.ticket-sidebar-card.collapsed .collapsible-arrow::after {
    transform: rotate(-45deg);
    top: 3px;
}

.ticket-sidebar-card .collapsible-content {
    padding-top: var(--spacing-sm);
}

.ticket-sidebar-card.collapsed .collapsible-content {
    display: none;
}

.ticket-sidebar-title {
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-tertiary);
    margin-bottom: var(--spacing-sm);
}

.ticket-sidebar-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-xs) 0;
}

.ticket-sidebar-label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.ticket-sidebar-value {
    font-size: 0.875rem;
    color: var(--text-primary);
}

/* =============================================================================
   BADGES & TAGS
   ============================================================================= */

.badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 2px 8px;
    font-size: 0.75rem;
    font-weight: 500;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    color: var(--text-secondary);
}

.badge-ticket-article {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    border-radius: 4px;
    padding: 1px 4px;
    font-size: 0.5rem;
    font-weight: 500;
}

.badge-primary {
    background: var(--color-primary-light);
    color: var(--color-primary);
}

.badge-secondary {
    background: var(--bg-tertiary);
    color: var(--text-secondary);
}

.badge-success {
    background: var(--color-success-bg);
    color: var(--color-success);
}

.badge-warning {
    background: var(--color-warning-bg);
    color: var(--color-warning);
}

.badge-danger {
    background: var(--color-danger-bg);
    color: var(--color-danger);
}

.badge-info {
    background: var(--color-info-bg, rgba(59, 130, 246, 0.15));
    color: var(--color-info, var(--color-primary));
}

.tag {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 2px 8px;
    font-size: 0.75rem;
    border-radius: var(--radius-sm);
    background: var(--bg-tertiary);
    color: var(--text-secondary);
}

.tag-removable {
    cursor: pointer;
}

.tag-removable:hover {
    background: var(--bg-hover);
}

/* =============================================================================
   MODALS
   ============================================================================= */

.modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    backdrop-filter: blur(4px);
    z-index: var(--z-modal-backdrop);
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
    transition: opacity var(--transition-normal);
}

.modal-backdrop.show {
    opacity: 1;
    visibility: visible;
    pointer-events: auto;
}

.modal {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%) scale(0.95);
    background: var(--bg-modal);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-xl);
    z-index: var(--z-modal);
    max-width: 90vw;
    min-width: 340px;
    max-height: 90vh;
    overflow: hidden;
    opacity: 0;
    visibility: hidden;
    pointer-events: none;
    transition: all var(--transition-normal);
}

.modal.show {
    opacity: 1;
    visibility: visible;
    pointer-events: auto;
    transform: translate(-50%, -50%) scale(1);
}

.modal-xs { max-height: 60vh;width: 50%;max-width: 400px; }
.modal-sm { max-height: 70vh;width: 60%;max-width: 600px; }
.modal-md { max-height: 80vh;width: 70%;max-width: 800px; }
.modal-lg { max-height: 90vh;width: 80%;max-width: 1000px; }
.modal-xl { max-height: 92vh;width: 90%;max-width: 1200px; }
.modal-xxl { max-height: 94vh;width: 95%;max-width: 1600px; }
.modal-tall-xs { max-height: 480px; }
.modal-tall-xs { max-height: 680px; }
.modal-tall-sm { max-height: 720px; }
.modal-tall-md { max-height: 1080px; }
.modal-tall-lg { max-height: 1440px; }
.modal-tall-xl { max-height: 1640px; }
.modal-tall-xxl { max-height: 2560px; }

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--border-primary);
}

.modal-title {
    font-size: 1.125rem;
    font-weight: 600;
    margin: 0;
}

.modal-close {
    padding: var(--spacing-xs);
    background: transparent;
    border: none;
    color: var(--text-tertiary);
    cursor: pointer;
    border-radius: var(--radius-sm);
    transition: all var(--transition-fast);
}

.modal-close:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.modal-body {
    padding: var(--spacing-lg);
    overflow-y: auto;
    max-height: calc(90vh - 130px);
}

.modal-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: var(--spacing-sm);
    padding: var(--spacing-md) var(--spacing-lg);
    border-top: 1px solid var(--border-primary);
}

/* =============================================================================
   TOAST NOTIFICATIONS
   ============================================================================= */

.toast-container {
    position: fixed;
    top: 60px;
    right: 3px;
    z-index: var(--z-toast);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.toast {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-xs);
    padding: var(--spacing-md);
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
    min-width: 300px;
    max-width: 600px;
    animation: slideIn var(--transition-normal) forwards;
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateX(100%);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

.toast-success { border-left: 4px solid var(--color-success); }
.toast-warning { border-left: 4px solid var(--color-warning); }
.toast-danger { border-left: 4px solid var(--color-danger); }
.toast-info { border-left: 4px solid var(--color-info); }

.toast-icon {
    flex-shrink: 0;
    width: 20px;
    height: 20px;
}

.toast-content {
    flex: 1;
}

.toast-title {
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 2px;
}

.toast-message {
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.toast-close {
    flex-shrink: 0;
    padding: 2px;
    background: transparent;
    border: none;
    color: var(--text-tertiary);
    cursor: pointer;
    border-radius: var(--radius-sm);
}

.toast-close:hover {
    background: var(--bg-hover);
}

.toast.toast-dismissing {
    animation: slideOut var(--transition-normal) forwards;
}

@keyframes slideOut {
    from {
        opacity: 1;
        transform: translateX(0);
    }
    to {
        opacity: 0;
        transform: translateX(100%);
    }
}

/* =============================================================================
   DROPDOWNS
   ============================================================================= */

.dropdown {
    position: relative;
    display: inline-block;
}

.dropdown-menu {
    position: absolute;
    top: 100%;
    left: 0;
    min-width: 200px;
    background: var(--bg-dropdown);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    z-index: var(--z-dropdown);
    padding: var(--spacing-xs);
    opacity: 0;
    visibility: hidden;
    transform: translateY(-8px);
    transition: all var(--transition-fast);
}

.dropdown.open .dropdown-menu {
    opacity: 1;
    visibility: visible;
    transform: translateY(4px);
}

.dropdown-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    color: var(--text-secondary);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.dropdown-item:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.dropdown-item-danger {
    color: var(--color-danger);
}

.dropdown-item-danger:hover {
    background: var(--color-danger-bg);
    color: var(--color-danger);
}

.dropdown-divider {
    height: 1px;
    background: var(--border-primary);
    margin: var(--spacing-xs) 0;
}

/* =============================================================================
   AVATAR
   ============================================================================= */

.avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    color: var(--text-secondary);
    font-weight: 600;
    overflow: hidden;
}

.avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.avatar-sm { width: 24px; height: 24px; font-size: 0.625rem; }
.avatar-md { width: 34px; height: 34px; font-size: 0.950rem; }
.avatar-lg { width: 48px; height: 48px; font-size: 1.25rem; }
.avatar-xl { width: 64px; height: 64px; font-size: 1.55rem; }



.avatar.icon-xs { width: 24px; height: 24px; font-size: 0.850rem; }
.avatar.icon-sm { width: 28px; height: 28px; font-size: 0.925rem; }
.avatar.icon-sm2 { width: 32px; height: 32px; font-size: 1rem; }
.avatar.icon-md { width: 36px; height: 36px; font-size: 1.1rem; }
.avatar.icon-md2 { width: 40px; height: 40px; font-size: 1.25rem; }
.avatar.icon-lg { width: 48px; height: 48px; font-size: 1.5rem; }


.avatar-group {
    display: flex;
}

.avatar-group .avatar {
    margin-left: -8px;
    border: 2px solid var(--bg-card);
}

.avatar-group .avatar:first-child {
    margin-left: 0;
}

/* =============================================================================
   LOADING & EMPTY STATES
   ============================================================================= */

.loading-spinner {
    display: inline-block;
    width: 24px;
    height: 24px;
    border: 2px solid var(--border-primary);
    border-top-color: var(--color-primary);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.empty-state {
    text-align: center;
    padding: var(--spacing-xl) var(--spacing-lg);
}

.empty-state-icon {
    font-size: 48px;
    color: var(--text-muted);
    margin-bottom: var(--spacing-md);
}

.empty-state-title {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-xs);
}

.empty-state-description {
    color: var(--text-tertiary);
    margin-bottom: var(--spacing-md);
}

/* =============================================================================
   STATS CARDS
   ============================================================================= */

.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--spacing-md);
}

.stat-card {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    padding: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.stat-card.clickable {
    cursor: pointer;
    transition: all var(--transition-fast);
}

.stat-card.clickable:hover {
    border-color: var(--color-primary);
    background: var(--bg-hover);
}

.stat-icon {
    font-size: 2rem;
    flex-shrink: 0;
}

.stat-content {
    display: flex;
    flex-direction: column;
}

.stat-label {
    font-size: 0.75rem;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-tertiary);
    margin-bottom: var(--spacing-xs);
}

.stat-value {
    font-size: 1.875rem;
    font-weight: 700;
    color: var(--text-primary);
}

/* Quick Stats Row */
.quick-stats-row {
    display: flex;
    justify-content: space-around;
    flex-wrap: wrap;
    gap: var(--spacing-lg);
}

.quick-stat {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
}

.quick-stat-value {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--color-primary);
}

.quick-stat-value.quick-stat-warning {
    color: var(--color-warning);
}

.quick-stat-label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin-top: var(--spacing-xs);
}

.stat-change {
    display: inline-flex;
    align-items: center;
    gap: 2px;
    font-size: 0.75rem;
    margin-top: var(--spacing-xs);
}

.stat-change-positive {
    color: var(--color-success);
}

.stat-change-negative {
    color: var(--color-danger);
}

/* =============================================================================
   TABS
   ============================================================================= */

.tabs {
    display: flex;
    gap: var(--spacing-xs);
    border-bottom: 1px solid var(--border-primary);
    margin-bottom: var(--spacing-md);
}

.tab {
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-secondary);
    background: transparent;
    border: none;
    border-bottom: 2px solid transparent;
    cursor: pointer;
    transition: all var(--transition-fast);
    margin-bottom: -1px;
}

.tab:hover {
    color: var(--text-primary);
}

.tab.active {
    color: var(--color-primary);
    border-bottom-color: var(--color-primary);
}

.tab-content {
    display: none;
}

.tab-content.active {
    display: block;
}

/* =============================================================================
   TIME ENTRY
   ============================================================================= */

.time-entry-input {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    background: var(--bg-input);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    padding: var(--spacing-sm);
}

.time-entry-input input {
    width: 60px;
    text-align: center;
    background: transparent;
    border: none;
    color: var(--text-primary);
    font-size: 1rem;
    font-weight: 600;
}

.time-entry-input input:focus {
    outline: none;
}

.time-entry-input span {
    color: var(--text-tertiary);
    font-size: 0.75rem;
}

/* =============================================================================
   SCROLLBAR
   ============================================================================= */

::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}

::-webkit-scrollbar-track {
    background: var(--bg-primary);
}

::-webkit-scrollbar-thumb {
    background: var(--bg-secondary);
    border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
    background: var(--bg-hover);
}

/* =============================================================================
   ACTIVITY FEED
   ============================================================================= */

.activity-controls {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.activity-controls .form-select-sm {
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 0.75rem;
    min-width: 40px;
    text-align: center;
}

.activity-list {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
}

.activity-item {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm);
    border-bottom: 1px solid var(--border-primary);
    cursor: pointer;
    transition: background var(--transition-fast);
}

.activity-item:hover {
    background: var(--bg-hover);
}

.activity-item:last-child {
    border-bottom: none;
}

.activity-icon {
    font-size: 1.25rem;
    flex-shrink: 0;
    width: 32px;
    text-align: center;
}

.activity-content {
    flex: 1;
    min-width: 0;
}

.activity-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.activity-ticket {
    font-weight: 600;
    color: var(--color-primary);
    font-size: 0.85rem;
}

.activity-subject {
    font-size: 0.85rem;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.activity-summary {
    font-size: 0.8rem;
    color: var(--text-secondary);
    margin-bottom: 2px;
}

.activity-meta {
    display: flex;
    gap: var(--spacing-sm);
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.activity-company {
    font-weight: 500;
}

.activity-time {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    white-space: nowrap;
    flex-shrink: 0;
}

.activity-empty {
    padding: var(--spacing-xl);
    text-align: center;
    color: var(--text-tertiary);
}

.card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-sm) var(--spacing-md);
    border-top: 1px solid var(--border-primary);
    font-size: 0.85rem;
    color: var(--text-tertiary);
}

/* =============================================================================
   TICKET LIST VIEWS
   ============================================================================= */

.ticket-list {
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - 52.2px);
    overflow-y: auto;
    min-width: 0;
    border-radius: var(--radius-lg);
    background: var(--bg-primary);
}

/* =============================================================================
   TICKET ITEM - Modern GitHub/Freshdesk inspired design
   ============================================================================= */

.ticket-item {
    display: grid;
    grid-template-columns: 24px minmax(0, 1fr) auto;
    align-items: center;
    padding: 0px 18px;
    /* padding: var(--spacing-xs) var(--spacing-lg); */
    border-bottom: 1px solid var(--border-primary);
    cursor: pointer;
    transition: background var(--transition-fast);
    gap: var(--spacing-md);
    min-height: 60px;
    min-width: 0;
}

.ticket-item:hover {
    background: var(--bg-hover);
}

.ticket-item:last-child {
    border-bottom: none;
}

/* Left Section: Priority indicator + Checkbox */
.ticket-item-left {
    display: grid;
    grid-template-columns: 6px 18px;
    align-items: center;
    gap: 10px;
    width: 34px;
    margin-left: -6px;
}

.ticket-item-indicator {
    width: 6px;
    height: 34px;
    border-radius: 2px;
    flex-shrink: 0;
}

.ticket-item-indicator.status-open {
    background: var(--status-open) !important;
}

.ticket-item-indicator.status-pending {
    background: var(--status-pending) !important;
}

.ticket-item-indicator.status-in-progress {
    background: var(--status-in-progress) !important;
}

.ticket-item-indicator.status-on-hold {
    background: var(--status-on-hold) !important;
}

.ticket-item-indicator.status-resolved {
    background: var(--status-resolved) !important;
}

.ticket-item-indicator.status-closed {
    background: var(--status-closed) !important;
}

.ticket-item-checkbox {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 18px;
    height: 18px;
    margin-left: 0;
    flex-shrink: 0;
}

.ticket-item-checkbox input {
    appearance: none;
    -webkit-appearance: none;
    width: 18px;
    height: 18px;
    cursor: pointer;
    border: 1px solid rgba(96, 165, 250, 0.15);
    border-radius: 6px;
    background: linear-gradient(180deg, rgba(30, 41, 59, 0.92), rgba(15, 23, 42, 0.92));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.04);
    transition: border-color var(--transition-fast), background var(--transition-fast), box-shadow var(--transition-fast), transform var(--transition-fast);
    margin: 0;
    padding: 0;
    position: relative;
}

.ticket-item-checkbox input:hover,
.ticket-item-checkbox input:focus-visible {
    border-color: rgba(96, 165, 250, 0.45);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.14);
}

.ticket-item-checkbox input:checked {
    border-color: rgba(96, 165, 250, 0.72);
    background: linear-gradient(180deg, rgba(96, 165, 250, 0.96), rgba(59, 130, 246, 0.86));
}

.ticket-item-checkbox input:checked::after {
    content: "";
    position: absolute;
    left: 6px;
    top: 2px;
    width: 5px;
    height: 11px;
    border: solid #ffffff;
    border-width: 0 2px 2px 0;
    transform: rotate(45deg);
}

.ticket-item-content {
    flex: 1;
    min-width: 0;
}

.ticket-checkbox {
    width: 18px;
    height: 18px;
    cursor: pointer;
}

/* Main Section: Ticket info */
.ticket-item-main {
    min-width: 0;
    display: flex;
    flex-direction: column;
    justify-content: center;
    padding-right: 8px;
}

.ticket-item-header {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) max-content;
    align-items: center;
    gap: var(--spacing-sm);
}

.ticket-item-number {
    font-weight: 600;
    color: var(--color-primary);
    font-size: 0.85rem;
    flex-shrink: 0;
    text-decoration: none;
    min-width: 48px;
}

.ticket-item-subject {
    font-size: 0.95rem;
    font-weight: 500;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-item-company-inline {
    font-size: 0.78rem;
    color: var(--text-tertiary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 180px;
    text-align: right;
}

.ticket-item-meta {
    display: flex;
    align-items: center;
    gap: 14px;
    flex-wrap: nowrap;
    font-size: 0.8rem;
    color: var(--text-tertiary);
    min-width: 0;
    overflow: hidden;
}

.ticket-item-customer,
.ticket-item-contact,
.ticket-item-created {
    display: flex;
    align-items: center;
    gap: 4px;
    min-width: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.meta-icon {
    font-size: 0.75rem;
    opacity: 0.7;
}

/* Right Section: Status, Assignee, Time */
.ticket-item-right {
    display: grid;
    grid-template-columns: 90px 90px 48px;
    align-items: center;
    justify-items: end;
    justify-content: end;
    gap: 20px;
    min-width: 0;
}

.ticket-item-status {
    padding: 3px 8px;
    border-radius: var(--radius-sm);
    font-size: 0.72rem;
    font-weight: 600;
    text-transform: capitalize;
    white-space: nowrap;
    justify-content: center;
    justify-self: center;
}

.ticket-item-status.status-open {
    background: var(--status-open-bg, #22c55e22);
    color: var(--status-open);
}

.ticket-item-status.status-pending {
    background: var(--status-pending-bg, #f59e0b22);
    color: var(--status-pending);
}

.ticket-item-status.status-in-progress {
    background: var(--status-progress-bg, #3b82f622);
    color: var(--status-in-progress);
}

.ticket-item-status.status-on-hold {
    background: var(--status-hold-bg, #8b5cf622);
    color: var(--status-on-hold);
}

.ticket-item-status.status-resolved {
    background: var(--status-resolved-bg, #06b6d422);
    color: var(--status-resolved);
}

.ticket-item-status.status-closed {
    background: var(--status-closed-bg, #64748b22);
    color: var(--status-closed);
}

.ticket-item-time {
    font-size: 0.8rem;
    color: var(--text-tertiary);
    min-width: 44px;
    text-align: right;
    white-space: nowrap;
}

.ticket-item-date {
    font-size: 0.8rem;
    color: var(--text-tertiary);
    white-space: nowrap;
    min-width: 110px;
    text-align: right;
}

.ticket-list[data-view-mode="compact"] .ticket-item {
    grid-template-columns: 32px minmax(0, 1fr) auto;
    min-height: 42px;
    padding-top: 4px;
    padding-bottom: 4px;
}

.ticket-list[data-view-mode="compact"] .ticket-item-meta {
    display: none;
}

.ticket-list[data-view-mode="compact"] .ticket-item-main {
    gap: 0;
}

.ticket-list[data-view-mode="compact"] .ticket-item-header {
    gap: 10px;
}

.ticket-list[data-view-mode="compact"] .ticket-item-indicator {
    height: 24px;
}

.ticket-list[data-view-mode="compact"] .ticket-item-right {
    grid-template-columns: 96px 124px 34px;
    gap: 10px;
}

.ticket-list[data-view-mode="compact"] .ticket-item-date {
    min-width: 96px;
    font-size: 0.74rem;
}

.ticket-list[data-view-mode="compact"] .ticket-item-status {
    min-width: 112px;
    padding: 2px 8px;
    font-size: 0.68rem;
}

.ticket-list[data-view-mode="compact"] .ticket-item-time {
    min-width: 34px;
    font-size: 0.74rem;
}

@media (max-width: 1100px) {
    .ticket-item {
        grid-template-columns: 34px minmax(0, 1fr) auto;
    }

    .ticket-item-company-inline {
        max-width: 140px;
    }
}

@media (max-width: 860px) {
    .ticket-item {
        grid-template-columns: 34px minmax(0, 1fr);
        row-gap: 10px;
    }

    .ticket-item-main {
        padding-right: 0;
    }

    .ticket-item-right {
        grid-column: 2;
        grid-template-columns: repeat(4, auto);
        justify-content: flex-start;
        justify-items: start;
    }

    .ticket-item-header {
        grid-template-columns: auto minmax(0, 1fr);
    }

    .ticket-item-company-inline {
        display: none;
    }

    .ticket-item-date,
    .ticket-item-time {
        width: auto;
        min-width: 0;
        text-align: left;
    }
}

/* Old ticket-row styles (kept for compatibility) */
.ticket-row {
    display: flex;
    align-items: flex-start;
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--border-primary);
    cursor: pointer;
    transition: background var(--transition-fast);
    gap: var(--spacing-md);
}

.ticket-row:hover {
    background: var(--bg-hover);
}

.ticket-row:last-child {
    border-bottom: none;
}

/* Standard View */
.ticket-list[data-view-mode="standard"] .ticket-row {
    flex-direction: column;
    padding: var(--spacing-lg);
}

.ticket-list[data-view-mode="standard"] .ticket-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    width: 100%;
    margin-bottom: var(--spacing-sm);
}

.ticket-list[data-view-mode="standard"] .ticket-preview {
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.5;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    margin-bottom: var(--spacing-sm);
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.ticket-list[data-view-mode="standard"] .ticket-meta {
    display: flex;
    gap: var(--spacing-lg);
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

/* Compact View */
.ticket-list[data-view-mode="compact"] .ticket-row {
    padding: var(--spacing-sm) var(--spacing-md);
    align-items: center;
}

.ticket-list[data-view-mode="compact"] .ticket-preview,
.ticket-list[data-view-mode="compact"] .ticket-meta-expanded {
    display: none;
}

.ticket-list[data-view-mode="compact"] .ticket-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    flex: 1;
}

/* Ticket Components */
.ticket-channel-icon {
    font-size: 1rem;
    flex-shrink: 0;
}

.ticket-number {
    font-weight: 600;
    color: var(--color-primary);
    font-size: 0.95rem;
    line-height: 1.15;
    flex-shrink: 0;
}

.ticket-subject {
    font-size: 0.95rem;
    line-height: 1.15;
    font-weight: 500;
    color: var(--text-primary);
    flex: 1;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-status {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    border-radius: var(--radius-full);
}

.ticket-status {
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    flex-shrink: 0;
}

.ticket-status.open { background: var(--status-open-bg, #22c55e22); color: var(--status-open, #22c55e); }
.ticket-status.pending,
.ticket-status.pending_customer,
.ticket-status.pending_internal { background: var(--status-pending-bg, #f59e0b22); color: var(--status-pending, #f59e0b); }
.ticket-status.in_progress { background: var(--status-progress-bg, #3b82f622); color: var(--status-in-progress, #3b82f6); }
.ticket-status.on_hold { background: var(--status-hold-bg, #8b5cf622); color: var(--status-on-hold, #8b5cf6); }
.ticket-status.resolved { background: var(--status-resolved-bg, #06b6d422); color: var(--status-resolved, #06b6d4); }
.ticket-status.closed,
.ticket-status.permanently_closed { background: var(--status-closed-bg, #64748b22); color: var(--status-closed, #64748b); }

.ticket-priority {
    padding: 2px 6px;
    border-radius: 4px;
    font-size: 0.7rem;
    font-weight: 600;
    flex-shrink: 0;
}

.ticket-priority.low { color: var(--text-tertiary); }
.ticket-priority.normal { color: var(--text-secondary); }
.ticket-priority.high { background: #f59e0b22; color: #f59e0b; }
.ticket-priority.urgent { background: #ef444422; color: #ef4444; }
.ticket-priority.critical { background: #dc262622; color: #dc2626; }

.ticket-assignee {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    flex-shrink: 0;
}

.ticket-company {
    font-size: 0.75rem;
    color: var(--text-secondary);
}

.ticket-time {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    flex-shrink: 0;
}

.view-toggle.active {
    background: var(--bg-tertiary);
}

/* =============================================================================
   TICKET FILTERS & LIST CONTAINER
   ============================================================================= */

.ticket-filters {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--spacing-md);
    padding: var(--spacing-xs) 0;
    margin-bottom: var(--spacing-md);
    flex-wrap: wrap;
}

.ticket-filters-left {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.ticket-filters-left .form-select {
    min-width: 130px;
}

.ticket-filters-right {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.ticket-list-container {
    background: var(--bg-primary);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    overflow: hidden;
}

.ticket-list-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--border-primary);
    background: var(--bg-secondary);
}

.ticket-list-title {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.ticket-list-title h2 {
    font-size: 1rem;
    font-weight: 600;
    margin: 0;
    color: var(--text-primary);
}

.ticket-count {
    background: var(--bg-tertiary);
    color: var(--text-secondary);
    padding: 2px 8px;
    border-radius: var(--radius-full);
    font-size: 0.75rem;
    font-weight: 500;
}

.ticket-list-actions {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.ticket-list-actions .btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.ticket-list-footer {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-lg);
    padding: var(--spacing-md);
    border-top: 1px solid var(--border-primary);
    background: var(--bg-secondary);
}

.pagination-info {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

/* View Toggle Buttons */
.view-toggle {
    padding: var(--spacing-xs);
    border-radius: var(--radius-sm);
    margin-bottom: 5px;
}

.view-toggle svg {
    width: 16px;
    height: 16px;
}

.view-toggle.active {
    background: var(--bg-tertiary);
    color: var(--color-primary);
}

/* =============================================================================
   RESPONSIVE
   ============================================================================= */

@media (max-width: 1024px) {
    .sidebar {
        transform: translateX(-100%);
    }
    
    .sidebar.open {
        transform: translateX(0);
    }
    
    .main-content {
        margin-left: 0;
    }
    
    .ticket-detail {
        grid-template-columns: 1fr;
    }
    
    .ticket-sidebar {
        order: -1;
    }
}

@media (max-width: 768px) {
    html {
        font-size: 13px;
    }
    
    .page-content {
        padding: var(--spacing-xs);
    }
    
    .stats-grid {
        grid-template-columns: 1fr;
    }
    
    .topbar-search input {
        width: 200px;
    }
}